Returns & Exchanges
At P. Louise Cosmetics, we want you to be obsessed with your kit, so if you are not 100% satisfied, you can return unopened items within 14 days of delivery. Please note that for hygiene reasons, used or swatched products cannot be accepted for return or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive your unique Return Authorization code.
Secure Your Package
Ensure the products are in their original, unopened packaging and safely wrap them to prevent damage during transit back to our warehouse.
Ship It Back
Affix the provided return label or address the package to our returns department using a tracked shipping service to guarantee safe delivery.
Quality Check & Refund
Once our team inspects the items for hygiene compliance, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing